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Incident Log Entry

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Incident category

Existing Tickets

16 active
All (18) Open (7) In progress (6) On hold (1) Waiting for approval (1) Waiting for vendor (1) Resolved (2)
router

May 22, 2026 4:36 AM High #SMP-HQ-10 · Assigned to John Smith

IN PROGRESS

[IN PROGRESS] VPN drops hourly
point_of_sale

May 21, 2026 12:30 PM Medium #00016

NEEDS REVIEW

Test from CLI
ac_unit

May 19, 2026 2:36 AM Urgent #SMP-HQ-09 · Assigned to Demo Agent (mock.up)

NEEDS REVIEW

[OPEN] Handheld battery swelling
code

May 14, 2026 12:36 AM Low #SMP-HQ-08

RESOLVED

[CLOSED] Report export fails
point_of_sale

May 6, 2026 10:36 PM Medium #SMP-HQ-07 · Assigned to John Smith

RESOLVED

[RESOLVED] Barcode scanner offline
router

Apr 29, 2026 8:36 PM High #SMP-HQ-06 · Assigned to Demo Agent (mock.up)

WAITING VENDOR

[WAITING FOR VENDOR] VPN drops hourly
ac_unit

Apr 22, 2026 4:36 AM Urgent #SMP-HQ-05 · Assigned to Marcus T.

WAITING APPROVAL

[WAITING FOR APPROVAL] Handheld battery swelling
point_of_sale

Apr 16, 2026 1:53 AM Medium #DEMO-002 · Assigned to Demo Agent (mock.up)

NEEDS REVIEW

Sample: Assigned — barcode scanner pairing
point_of_sale

Apr 16, 2026 1:23 AM Medium #DEMO-001 · Assigned to Demo Agent (mock.up)

IN PROGRESS

Sample: Receipt printer offline
code

Apr 14, 2026 2:36 AM Low #SMP-HQ-04

ON HOLD

[ON HOLD] Report export fails
point_of_sale

Apr 7, 2026 12:36 AM Medium #SMP-HQ-03 · Assigned to Demo Agent (mock.up)

IN PROGRESS

[ON SITE] Barcode scanner offline
confirmation_number

Mar 31, 2026 5:18 AM Medium #00006 · Assigned to Operations Admin

NEEDS REVIEW

CLI test ticket
confirmation_number

Mar 31, 2026 5:12 AM Medium #8902 · Assigned to John Smith

NEEDS REVIEW

Server Cluster A-14 Overheating Alert
confirmation_number

Mar 31, 2026 5:04 AM Medium #8895

NEEDS REVIEW

CEO Desktop Lockout - Restricted Access
confirmation_number

Mar 31, 2026 3:16 AM Medium #8742 · Assigned to John Smith

IN PROGRESS

VPN Gateway Latency Issues
router

Mar 30, 2026 10:36 PM High #SMP-HQ-02 · Assigned to Marcus T.

IN PROGRESS

[IN PROGRESS] VPN drops hourly
confirmation_number

Mar 30, 2026 5:16 AM Medium #8710 · Assigned to John Smith

IN PROGRESS

HR Dept Printer Jam - Floor 4
ac_unit

Mar 24, 2026 8:36 PM Urgent #SMP-HQ-01 · Assigned to John Smith

NEEDS REVIEW

[OPEN] Handheld battery swelling