NORMAL
TK-00010
Test incident from curl - full description here
Canoga Park (Store #003)
NEEDS REVIEW · Apr 5, 2026 2:11 AM
Current session
Agent: John Smith
OfflineAvailability
Resolved today (you)
0
Tickets closed with today’s resolve date
task_alt
Active assigned
10
Open / in progress on you
Open critical (all)
12
Needs triage
inbox Unassigned — pick up
7 waitingOpen tickets with no owner yet (normal / low priority). High and critical unassigned tickets appear in Priority queue below.
NORMAL
TK-DEMO-003
Sample: Unassigned — break room Wi‑Fi slow
Granada Hills (Store #004)
NEEDS REVIEW · Apr 16, 2026 1:38 AM
NORMAL
TK-00016
Test from CLI
Federal Way (Store #028)
NEEDS REVIEW · May 21, 2026 12:30 PM
LOW
TK-SMP-HQ-04
[ON HOLD] Report export fails
Federal Way (Store #028)
ON HOLD · Apr 14, 2026 2:36 AM
LOW
TK-SMP-SW-04
[ON HOLD] Report export fails
Granada Hills (Store #004)
ON HOLD · Apr 14, 2026 2:36 AM
LOW
TK-SMP-441-04
[ON HOLD] Report export fails
Canoga Park (Store #003)
ON HOLD · Apr 14, 2026 2:36 AM
LOW
TK-DEMO-004
Sample: Unassigned — low priority label printer
Granada Hills (Store #004)
NEEDS REVIEW · Apr 15, 2026 11:23 PM
priority_high Priority queue
23 in queue
CRITICAL
TK-SMP-HQ-01
[OPEN] Handheld battery swelling
Federal Way (Store #028)
NEEDS REVIEW · Mar 24, 2026 8:36 PM
Assigned: John Smith
CRITICAL
TK-SMP-SW-01
[OPEN] Handheld battery swelling
Granada Hills (Store #004)
NEEDS REVIEW · Mar 24, 2026 8:36 PM
Assigned: John Smith
CRITICAL
TK-SMP-441-01
[OPEN] Handheld battery swelling
Canoga Park (Store #003)
NEEDS REVIEW · Mar 24, 2026 8:36 PM
Assigned: John Smith
CRITICAL
TK-8895
CEO Desktop Lockout - Restricted Access
Federal Way (Store #028)
NEEDS REVIEW · Mar 31, 2026 5:04 AM
Unassigned
CRITICAL
TK-8902
Server Cluster A-14 Overheating Alert
Federal Way (Store #028)
NEEDS REVIEW · Mar 31, 2026 5:12 AM
Assigned: John Smith
CRITICAL
TK-DEMO-005
Sample: Unassigned — critical register outage
Granada Hills (Store #004)
NEEDS REVIEW · Apr 16, 2026 2:15 AM
Unassigned
CRITICAL
TK-SMP-HQ-05
[WAITING FOR APPROVAL] Handheld battery swelling
Federal Way (Store #028)
WAITING APPROVAL · Apr 22, 2026 4:36 AM
Assigned: Marcus T.
CRITICAL
TK-SMP-SW-05
[WAITING FOR APPROVAL] Handheld battery swelling
Granada Hills (Store #004)
WAITING APPROVAL · Apr 22, 2026 4:36 AM
Assigned: Marcus T.
CRITICAL
TK-SMP-441-05
[WAITING FOR APPROVAL] Handheld battery swelling
Canoga Park (Store #003)
WAITING APPROVAL · Apr 22, 2026 4:36 AM
Assigned: Marcus T.
CRITICAL
TK-SMP-HQ-09
[OPEN] Handheld battery swelling
Federal Way (Store #028)
NEEDS REVIEW · May 19, 2026 2:36 AM
Assigned: Demo Agent (mock.up)
CRITICAL
TK-SMP-SW-09
[OPEN] Handheld battery swelling
Granada Hills (Store #004)
NEEDS REVIEW · May 19, 2026 2:36 AM
Assigned: Demo Agent (mock.up)
CRITICAL
TK-SMP-441-09
[OPEN] Handheld battery swelling
Canoga Park (Store #003)
NEEDS REVIEW · May 19, 2026 2:36 AM
Assigned: Demo Agent (mock.up)
HIGH
TK-SMP-HQ-02
[IN PROGRESS] VPN drops hourly
Federal Way (Store #028)
IN PROGRESS · Mar 30, 2026 10:36 PM
Assigned: Marcus T.
HIGH
TK-SMP-SW-02
[IN PROGRESS] VPN drops hourly
Granada Hills (Store #004)
IN PROGRESS · Mar 30, 2026 10:36 PM
Assigned: Marcus T.
HIGH
TK-SMP-441-02
[IN PROGRESS] VPN drops hourly
Canoga Park (Store #003)
IN PROGRESS · Mar 30, 2026 10:36 PM
Assigned: Marcus T.
HIGH
TK-8742
VPN Gateway Latency Issues
Federal Way (Store #028)
IN PROGRESS · Mar 31, 2026 3:16 AM
Assigned: John Smith
HIGH
TK-12485
HVAC Unit #4 — South Wing
Granada Hills (Store #004)
IN PROGRESS · Mar 31, 2026 5:14 AM
Assigned: John Smith
HIGH
TK-SMP-HQ-06
[WAITING FOR VENDOR] VPN drops hourly
Federal Way (Store #028)
WAITING VENDOR · Apr 29, 2026 8:36 PM
Assigned: Demo Agent (mock.up)
HIGH
TK-SMP-SW-06
[WAITING FOR VENDOR] VPN drops hourly
Granada Hills (Store #004)
WAITING VENDOR · Apr 29, 2026 8:36 PM
Assigned: Demo Agent (mock.up)
HIGH
TK-SMP-441-06
[WAITING FOR VENDOR] VPN drops hourly
Canoga Park (Store #003)
WAITING VENDOR · Apr 29, 2026 8:36 PM
Assigned: Demo Agent (mock.up)
HIGH
TK-SMP-HQ-10
[IN PROGRESS] VPN drops hourly
Federal Way (Store #028)
IN PROGRESS · May 22, 2026 4:36 AM
Assigned: John Smith
HIGH
TK-SMP-SW-10
[IN PROGRESS] VPN drops hourly
Granada Hills (Store #004)
IN PROGRESS · May 22, 2026 4:36 AM
Assigned: John Smith
HIGH
TK-SMP-441-10
[IN PROGRESS] VPN drops hourly
Canoga Park (Store #003)
IN PROGRESS · May 22, 2026 4:36 AM
Assigned: John Smith
My active tickets
ac_unit
TK-SMP-HQ-01
NEEDS REVIEW
[OPEN] Handheld battery swelling
Federal Way (Store #028) · Mar 24, 2026 8:36 PM
ac_unit
TK-SMP-SW-01
NEEDS REVIEW
[OPEN] Handheld battery swelling
Granada Hills (Store #004) · Mar 24, 2026 8:36 PM
ac_unit
TK-SMP-441-01
NEEDS REVIEW
[OPEN] Handheld battery swelling
Canoga Park (Store #003) · Mar 24, 2026 8:36 PM
confirmation_number
TK-8902
NEEDS REVIEW
Server Cluster A-14 Overheating Alert
Federal Way (Store #028) · Mar 31, 2026 5:12 AM
confirmation_number
TK-8742
IN PROGRESS
VPN Gateway Latency Issues
Federal Way (Store #028) · Mar 31, 2026 3:16 AM
confirmation_number
TK-12485
IN PROGRESS
HVAC Unit #4 — South Wing
Granada Hills (Store #004) · Mar 31, 2026 5:14 AM
router
TK-SMP-HQ-10
IN PROGRESS
[IN PROGRESS] VPN drops hourly
Federal Way (Store #028) · May 22, 2026 4:36 AM
router
TK-SMP-SW-10
IN PROGRESS
[IN PROGRESS] VPN drops hourly
Granada Hills (Store #004) · May 22, 2026 4:36 AM
router
TK-SMP-441-10
IN PROGRESS
[IN PROGRESS] VPN drops hourly
Canoga Park (Store #003) · May 22, 2026 4:36 AM
confirmation_number
TK-8710
IN PROGRESS
HR Dept Printer Jam - Floor 4
Federal Way (Store #028) · Mar 30, 2026 5:16 AM
Live data from SQLite — same ticket links as the staff incident log.