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Incident

TK-SMP-SW-05

[WAITING FOR APPROVAL] Handheld battery swelling

Apr 22, 2026 4:36 AM HW Urgent critical
WAITING APPROVAL

Update status

Granada Hills (Store #004)

Conversation

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  1. Agent Apr 22, 2026 6:36 AM

    Marcus T.

    Agent note from Marcus T.: triaged and tracking as waiting_for_approval.
  2. Store Apr 22, 2026 5:36 AM

    Front End Sup

    Store update: issue still happening after quick checks.
  3. Apr 22, 2026 4:36 AM

    Ticket opened

    Reported by Store visitor

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Incident details

Sample ticket 5 for South Wing. Status: waiting_for_approval | Category: HW | Impact: urgent | Priority: critical Submitted via store portal demo seed.
Store
Granada Hills (Store #004)
Department
Maintenance
Reported by
Front End Sup
Assignee
Marcus T.
Timestamps
Created: 2026-04-22 04:36:25 · Updated: 2026-04-22 07:36:25