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Incident

TK-SMP-SW-09

[OPEN] Handheld battery swelling

May 19, 2026 2:36 AM HW Urgent critical
NEEDS REVIEW

Update status

Granada Hills (Store #004)

Conversation

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  1. Agent May 19, 2026 4:36 AM

    Demo Agent (mock.up)

    Agent note from Demo Agent (mock.up): triaged and tracking as open.
  2. Store May 19, 2026 3:36 AM

    Duty Manager

    Store update: issue still happening after quick checks.
  3. May 19, 2026 2:36 AM

    Ticket opened

    Reported by Store visitor

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Incident details

Sample ticket 9 for South Wing. Status: open | Category: HW | Impact: urgent | Priority: critical Submitted via store portal demo seed.
Store
Granada Hills (Store #004)
Department
Finance Systems
Reported by
Duty Manager
Assignee
Demo Agent (mock.up)
Timestamps
Created: 2026-05-19 02:36:25 · Updated: 2026-05-19 05:36:25