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Incident

TK-SMP-441-01

[OPEN] Handheld battery swelling

Mar 24, 2026 8:36 PM HW Urgent critical
NEEDS REVIEW

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Canoga Park (Store #003)

Conversation

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  1. Staff internal Mar 25, 2026 12:36 AM

    Internal · staff only

    John Smith (internal note)

    Internal: vendor ticket may be required; monitoring SLA.
  2. Agent Mar 24, 2026 10:36 PM

    John Smith

    Agent note from John Smith: triaged and tracking as open.
  3. Store Mar 24, 2026 9:36 PM

    Alex Rivera

    Store update: issue still happening after quick checks.
  4. Mar 24, 2026 8:36 PM

    Ticket opened

    Reported by Store visitor

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Reporter (always notified)

Alex Rivera (store portal)

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Incident details

Sample ticket 1 for Canoga Park (Store #441). Status: open | Category: HW | Impact: urgent | Priority: critical Submitted via store portal demo seed.
Store
Canoga Park (Store #003)
Department
Network
Reported by
Alex Rivera
Assignee
John Smith
Timestamps
Created: 2026-03-24 20:36:25 · Updated: 2026-03-24 23:36:25