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Incident

TK-SMP-HQ-03

[ON SITE] Barcode scanner offline

Apr 7, 2026 12:36 AM POS Medium normal
IN PROGRESS

Update status

Federal Way (Store #028)

Conversation

Newest first · messages show as Agent, Team, or Store (store portal) when shared.

  1. Agent Apr 7, 2026 2:36 AM

    Demo Agent (mock.up)

    Agent note from Demo Agent (mock.up): triaged and tracking as on_site.
  2. Store Apr 7, 2026 1:36 AM

    Store Manager

    Store update: issue still happening after quick checks.
  3. Apr 7, 2026 12:36 AM

    Ticket opened

    Reported by Store visitor

Attach up to 12 files (images or PDF, 8 MB each). Use Post for the store-visible thread and notifications (when configured). Use Post internal for staff-only notes (not on the store portal; no comment notifications).

Attachments

Add files — pick many images or PDFs. Take picture — camera (multiple where supported). Stored types: JPG, PNG, WebP, PDF.

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Impact level

Assignee

Comment notifications

When a comment is posted, in-app alerts go to the reporter, the assignee (if any), plus people you choose below: roles, staff groups (members at this store), individuals, and optional extra emails that match a user login. Configure store-wide defaults in Admin → Setup → Notification defaults. Checkboxes follow the store default for this ticket’s impact until you save here.

Reporter (always notified)

Store Manager (store portal)

Roles at this store

Staff groups

Group members assigned to this store are notified.

Individuals (any active staff)

6 people per page — use Previous/Next and search as needed.

Must match an active user’s email to receive in-app notifications.

Incident details

Sample ticket 3 for Corporate HQ. Status: on_site | Category: POS | Impact: medium | Priority: normal Submitted via store portal demo seed.
Store
Federal Way (Store #028)
Department
Finance Systems
Reported by
Store Manager
Assignee
Demo Agent (mock.up)
Timestamps
Created: 2026-04-07 00:36:25 · Updated: 2026-04-07 03:36:25