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Incident

TK-SMP-HQ-08

[CLOSED] Report export fails

May 14, 2026 12:36 AM SW Low low
RESOLVED

Update status

Federal Way (Store #028)

Conversation

Newest first · messages show as Agent, Team, or Store (store portal) when shared.

  1. May 16, 2026 12:36 AM

    Marked resolved

  2. Store May 14, 2026 1:36 AM

    Chris Park

    Store update: issue still happening after quick checks.
  3. May 14, 2026 12:36 AM

    Ticket opened

    Reported by Store visitor

Attach up to 12 files (images or PDF, 8 MB each). Use Post for the store-visible thread and notifications (when configured). Use Post internal for staff-only notes (not on the store portal; no comment notifications).

Attachments

Add files — pick many images or PDFs. Take picture — camera (multiple where supported). Stored types: JPG, PNG, WebP, PDF.

Sign in to post internal notes.

Impact level

Assignee

Comment notifications

When a comment is posted, in-app alerts go to the reporter, the assignee (if any), plus people you choose below: roles, staff groups (members at this store), individuals, and optional extra emails that match a user login. Configure store-wide defaults in Admin → Setup → Notification defaults. Checkboxes follow the store default for this ticket’s impact until you save here.

Reporter (always notified)

Chris Park (store portal)

Roles at this store

Staff groups

Group members assigned to this store are notified.

Individuals (any active staff)

6 people per page — use Previous/Next and search as needed.

Must match an active user’s email to receive in-app notifications.

Incident details

Sample ticket 8 for Corporate HQ. Status: closed | Category: SW | Impact: low | Priority: low Submitted via store portal demo seed.
Store
Federal Way (Store #028)
Department
Maintenance
Reported by
Chris Park
Assignee
Unassigned
Timestamps
Created: 2026-05-14 00:36:25 · Updated: 2026-05-14 03:36:25 · Resolved: 2026-05-16 00:36:25