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Incident

TK-SMP-441-10

[IN PROGRESS] VPN drops hourly

May 22, 2026 4:36 AM NET High high
IN PROGRESS

Update status

Canoga Park (Store #003)

Conversation

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  1. Agent May 22, 2026 6:36 AM

    John Smith

    Agent note from John Smith: triaged and tracking as in_progress.
  2. Store May 22, 2026 5:36 AM

    Ops Coordinator

    Store update: issue still happening after quick checks.
  3. May 22, 2026 4:36 AM

    Ticket opened

    Reported by Store visitor

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Impact level

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Ops Coordinator (store portal)

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Individuals (any active staff)

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Incident details

Sample ticket 10 for Canoga Park (Store #441). Status: in_progress | Category: NET | Impact: high | Priority: high Submitted via store portal demo seed.
Store
Canoga Park (Store #003)
Department
Network
Reported by
Ops Coordinator
Assignee
John Smith
Timestamps
Created: 2026-05-22 04:36:25 · Updated: 2026-05-22 07:36:25