Ticket details
TK-SMP-441-01
flag Urgent[OPEN] Handheld battery swelling
- Impact
- Urgent
- Submitted by
- person Alex Rivera
- Agent
- support_agent John Smith
- Category
- HW
- Opened
- 119 days open
Description
Sample ticket 1 for Canoga Park (Store #441).
Status: open | Category: HW | Impact: urgent | Priority: critical
Submitted via store portal demo seed.
Conversation
Messages
Chat with your support agent · John Smith.
John Smith
Agent
Mar 24, 2026 10:36 PM
Agent note from John Smith: triaged and tracking as open.
Alex Rivera
Store
Mar 24, 2026 9:36 PM
Store update: issue still happening after quick checks.