[IN PROGRESS] VPN drops hourly

In progress

Impact: High
Submitted by: person Jamie Chen
Agent: support_agent Marcus T.
Category: NET
Opened: 113 days open

Description

Sample ticket 2 for Canoga Park (Store #441). Status: in_progress | Category: NET | Impact: high | Priority: high Submitted via store portal demo seed.

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Marcus T. Agent Mar 31, 2026 12:36 AM

Agent note from Marcus T.: triaged and tracking as in_progress.

Jamie Chen Store Mar 30, 2026 11:36 PM

Store update: issue still happening after quick checks.