[IN PROGRESS] VPN drops hourly

In progress

Impact: High
Submitted by: person Ops Coordinator
Agent: support_agent John Smith
Category: NET
Opened: 60 days open

Description

Sample ticket 10 for Canoga Park (Store #441). Status: in_progress | Category: NET | Impact: high | Priority: high Submitted via store portal demo seed.

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John Smith Agent May 22, 2026 6:36 AM

Agent note from John Smith: triaged and tracking as in_progress.

Ops Coordinator Store May 22, 2026 5:36 AM

Store update: issue still happening after quick checks.